Companies
that provided coaching through Manchester to their executives realized
improvements in productivity, quality, organizational strength, customer
service, and shareholder value. They received fewer customer complaints, and
were more likely to retain executives who had been coached.
In
addition, a company's investment in providing coaching to its executives
realized an average return on investment (ROI) of almost six times the cost of
the coaching.
Manchester
conducted what is believed to be the first major study to quantify the business
impact of executive coaching.
Half
of the executives in the study held positions of vice president or higher
(including division president, general manager, chief executive officer, chief
financial officer, chief information officer, partner, principal, and practice
leader). Almost six out of 10 (57%) executives who received coaching were ages
40 to 49, and one-third earned $200,000 or more per year.
The
coaching programs that executives participated in were a mix of both
change-oriented coaching -- which is aimed at changing certain behaviors or
skills -- and growth-oriented coaching -- which is aimed at sharpening
performance. The coaching programs typically lasted from six months to one year.
Among
the results of the study:
--
Manchester's coaching programs delivered an average return on
investment
of 5.7 times the initial investment in a typical
executive
coaching assignment -- or a return of more than
$100,000
-- according to executives who estimated the monetary
value
of the results achieved through coaching.
--
Among the benefits to companies that provided coaching to
executives
were improvements in:
Productivity
(reported by 53% of executives)
Quality
(48%)
Organizational
strength (48%)
Customer
service (39%)
Reducing
customer complaints (34%)
Retaining
executives who received coaching (32%)
Cost
reductions (23%)
Bottom-line
profitability (22%)
--
Among the benefits to executives who received coaching were
improved:
Working
relationships with direct reports (reported by 77% of
executives)
Working
relationships with immediate supervisors (71%)
Teamwork
(67%)
Working
relationships with peers (63%)
Job
satisfaction (61%)
Conflict
reduction (52%)
Organizational
commitment (44%)
Working
relationships with clients (37%)
Manchester's
executive coaching programs focus on helping executives adjust to new
organizational realities and not just survive, but thrive.
Manchester's
tailored approach is a collaborative process that includes a pre-coaching needs
assessment to set clear objectives and a complete, valid -- and reliable --
assessment protocol. Considerable emphasis is placed on both action planning and
achieving measurable results linked to identified business objectives.
Manchester's
executive coaches typically hold Ph.D. or MBA degrees and have at least 20 years
experience as organizational development practitioners or line managers. All
coaches have graduated from standardized internal coaching that focuses on
principles of assessment and intervention in executive coaching practice, and
have gone through an extensive certification process.
About
Manchester Inc. and Prolianz
Manchester
Inc. is a career management consulting firm that specializes in improving
organizational effectiveness through the identification, development, and
transition of leadership talent. Manchester has expertise in three primary
practice areas: career management, leadership development, and executive
education and training. Manchester is a part of Prolianz, the professional
services division of Modis Professional Services Inc. (NYSE:MPS) of
Jacksonville, Florida. Prolianz combines business processes and human
intellectual capital to deliver strategic solutions in the accounting and
finance, legal, technical and engineering, scientific, career management
consulting, and retained executive search areas. For more information on
Manchester Inc., please see the following website: www.manchesterus.com. For
more information on Prolianz, please see the following website:
www.prolianz.com.
About
Modis Professional Services Inc.
Modis
Professional Services Inc. is a global solutions provider enabling clients to
effectively locate, retain and deploy strategic knowledge worker resources. MPS
services include professional staffing, e-business solutions, IT project
support, human capital management consulting, and knowledge worker
e-procurement. The Company combines business processes and human intellectual
capital to deliver strategic solutions in the information technology, accounting
and finance, legal, technical and engineering, and scientific areas.
Headquartered in Jacksonville, Florida, the Company serves the Fortune 1000 and
other leading businesses in the United States, Canada, the United Kingdom, and
continental Europe. For more information about Modis Professional Services,
please visit the following web site: www.modispro.com.
CONTACT: Manchester Inc.,
Jacksonville
Sal Vittolino, 904/360-2157
sal.vittolino@prolianz.com